It would be ideal if your agents could answer every single call as soon as it comes in without ever needing to put callers on hold. The problems start when callers have to wait too long and abandon calls out of frustration. It means that your business is growing and attracting new customers, thus, having people wait in line is sometimes unavoidable. Long calling queues to your company’s number can be a good sign. How can you use a call queue in your contact center? When an agent becomes available to take the call, they can be immediately connected to the caller through the call queue system.
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